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Terms of Service – Slotbunny Canada

Welcome to Slotbunny Canada (“we,” “our,” or “us”). These Terms of Service (“Terms”) outline the conditions under which you may access and use the Slotbunny.ca website, along with all related games, features, tools, and interactive components offered through our platform (collectively, the “Services”).

These Terms operate alongside our Privacy Policy and any promotional or game-specific rules published on the Website. Together, these documents establish a binding agreement between you (“you,” “Player,” or “User”) and Slotbunny Canada.

By creating an account, accessing our Website, or using the Services in any capacity, you acknowledge that you have reviewed, understood, and agree to comply with all Terms stated herein. If you do not accept these Terms, you must discontinue use of the Services immediately.

If you have questions or require clarification, we encourage you to contact our Canadian Support Team before continuing.

1. INTERPRETATION OF KEY TERMS

Terms: Refers to these Terms of Service, the Privacy Policy, and any additional rules or policies associated with the Services.

Website: Refers specifically to the domain www.slotbunny.ca and any associated Canadian sub-domains managed by Slotbunny.

Services: Includes all gaming products, account management tools, payment facilities, customer support resources, and promotional features accessible on the Website.

We, Us, Our, Slotbunny: Refers to the legally registered operating entity responsible for providing the Slotbunny Canada Services.

You, User, Player: Refers to any individual accessing or utilizing the Services, whether or not they have completed registration.

Account: The personal profile created by you for access to the Services.

Games: Refers to all casino-style and interactive gaming products made available to Canadian users through the Website.

Software: Refers to all licensed gaming technology and digital systems used to enable the Services.

2. ELIGIBILITY TO USE THE SERVICES

You may only use the Services if you are at least 19 years old, or the legal age for online gaming in your province or territory — whichever is higher.

It is your responsibility to understand and comply with the laws of your province or territory regarding online gambling. You agree that you are not accessing the Services from a location where online gaming is restricted or prohibited.

Slotbunny Canada prohibits access from specific jurisdictions. Users located in the following regions are not permitted to open accounts or engage in real-money gameplay: Iran, Saudi Arabia, UAE, Yemen, Oman, Qatar, Bahrain, Iraq, Kuwait, Syria, Palestine, Jordan, Lebanon, Australia, and the United Kingdom. This list may be updated at any time in accordance with legal or operational requirements.

You agree that all information you provide during registration and throughout the duration of your account is truthful, accurate, and complete. You are responsible for updating your details if any changes occur.

By accessing the Services, you agree to comply with all game rules, promotional conditions, and operational policies applicable to your account.

The following individuals are strictly prohibited from using the Services: employees, contractors, partners, agents, promotional affiliates, and media representatives associated with Slotbunny, as well as members of their immediate families.

You may not use another individual’s account, nor permit anyone else to use your Account under any circumstances.

Slotbunny Canada reserves the right, at our sole discretion, to refuse service, restrict access, or close Accounts at any time and without prior notice.

3. ACCEPTANCE OF UPDATED TERMS

By continuing to use the Services, you acknowledge that these Terms apply to your account. Slotbunny Canada may revise, enhance, or modify these Terms periodically to reflect changes in Canadian regulations, platform updates, or operational requirements. You are responsible for reviewing the Terms regularly.

Continued use of the Services after any update signifies your acceptance of the revised Terms. If you do not agree, your sole remedy is to discontinue use of the Services and request account closure.

These Terms supersede all prior agreements or communications. No employee or representative of Slotbunny is authorized to modify the Terms verbally.

All website material — including icons, text, artwork, Software, and branding — is the intellectual property of Slotbunny or its licensors and may not be copied or distributed without permission.

Communications & Promotions:

  • You must ensure your contact information, such as email and phone number, remains accurate.
  • You acknowledge that Slotbunny may contact you through email, SMS, push notifications, or social platforms regarding promotions, updates, or account-related messages.
  • Your use of the Website constitutes consent to receive such communications unless you opt out.
  • You may unsubscribe from marketing communications at any time via the link provided or by contacting support.
  • Slotbunny Canada reserves the right to amend or suspend promotions at its discretion.

4. YOUR ACCOUNT

Closing Your Account: You may request account closure at any time through Customer Support. Once closed, an account must remain locked for a minimum of 72 hours before any reopening request can be reviewed.

User Account Conditions:

  • Your account may only be used for personal entertainment purposes.
  • You are responsible for maintaining the confidentiality of your login information. Any actions taken using your login credentials are considered authorized by you.
  • Slotbunny Canada may suspend or terminate your Account at any time based on suspected policy violations or legal concerns.
  • Providing false identity information, engaging in fraudulent activity, or abusing promotions may lead to account termination and forfeiture of funds.
  • The use of VPNs, proxies, or any IP-masking tools to bypass geographic restrictions is strictly prohibited and may result in the seizure of winnings and account closure.
  • Harassment, threats, or abusive communication toward Slotbunny staff will result in immediate account termination.
  • We reserve the right to share your information with financial institutions or regulatory organizations if unlawful or fraudulent behaviour is suspected.

5. DEPOSITS AND WITHDRAWALS

5.1 Deposits

  • All deposits must originate from a payment source legally owned by you.
  • The minimum deposit is $10 CAD. Deposits below this amount may be invalid or non-recoverable.
  • The maximum deposit per single transaction is $1,000 CAD unless otherwise specified.
  • All wagers placed are final. Slotbunny reserves the right to limit or reject wagers for operational or security reasons.
  • Because cryptocurrency is decentralized, automated limits may not apply; however, you may request personal deposit limits under responsible gaming policies.
  • For deposits under $20 CAD, a maximum withdrawal cap of 10x the deposit will apply.

5.2 Withdrawals

  • All withdrawals undergo verification and security screening. Slotbunny Canada may request identity documents before releasing funds.
  • The minimum withdrawal is $20 CAD.
  • Payouts linked to free bonuses may be returned only to your most recent verified deposit method.
  • Standard withdrawal limits begin at $1,000 CAD per day and $4,000 CAD per week. Higher limits apply to VIP tiers.
  • All deposited funds must be wagered at least once before withdrawal, pursuant to anti–money laundering requirements in Canada.
  • Whenever possible, withdrawals will be processed back to the original deposit method.
  • You may be eligible for one expedited withdrawal per 24 hours after meeting conditions.
  • A verification deposit of at least $12 CAD may be required for withdrawals generated from no-deposit bonuses.
  • If your deposit was less than $20 CAD, your total withdrawal amount may not exceed 10x the deposited value.

6. BONUSES AND PROMOTIONAL OFFERS

6.1 General Bonus Conditions

  • By redeeming any bonus on Slotbunny Canada, you acknowledge and accept all bonus-related rules outlined in these Terms and within individual promotional descriptions.
  • Only one active promotion is permitted per Player unless a specific campaign explicitly states otherwise.
  • Bonuses are restricted to one Player, household, IP address, and device to maintain fair play.
  • If discrepancies arise between general and promotional rules, the promotion-specific terms take precedence.
  • You may not claim complimentary bonuses (e.g., free spins, free credits) while a withdrawal request is pending.
  • Successive free bonuses cannot be claimed without a new qualifying deposit between them.
  • Your real-money balance must be below $1.00 CAD before a bonus code can be redeemed.
  • Remaining bonus balances from older offers cannot contribute to wagering requirements of new promotions.
  • Deposit bonuses are non-withdrawable and are intended solely for gaming activity.
  • Reversing a withdrawal back to your balance is not considered a new deposit and does not qualify for bonus redemption.
  • After successfully cashing out from a free bonus, further free bonuses may require an additional deposit to regain eligibility.

6.2 Withdrawing After Bonus Use

  • Bonus amounts are classified as non-cashable and will be deducted from your withdrawable balance at the time of payout.
  • If bonus funds are used in a game that is not eligible for that promotion, all winnings generated from such play may be voided.

6.3 Bonus Misuse & “Advantage Play” Policies

  • Bonuses offered by Slotbunny Canada are meant for entertainment and recreational play. Behaviour that appears to systematically exploit promotions may be classified as bonus abuse.
  • Indicators include, but are not limited to: abnormally high bonus-to-deposit ratios, repeated withdrawals from low-risk bets, and gameplay patterns inconsistent with normal user behaviour.
  • Players identified for abuse may lose access to future bonuses or have existing promotional rewards removed.
  • We may review betting records, transaction history, and device information to detect patterns of manipulation.
  • Slotbunny reserves the right to amend, discontinue, or suspend promotions without prior notice when necessary for fairness or regulatory compliance.

6.4 Bonus Availability by Region

  • The following regions may redeem welcome bonuses, match offers, and no-deposit promotions: Canada, United States, New Zealand, Norway, Finland, and Sweden.
  • Players from jurisdictions not listed may become eligible after completing a successful deposit.
  • Users in prohibited regions may not redeem or withdraw promotional bonuses under any circumstances.
  • Bonuses cannot be applied to Tournaments or restricted games unless a specific offer explicitly allows it.

6.5 Betting Restrictions

  • Minimum deposits and promotional values are calculated in CAD for Canadian users.
  • Only one complimentary promotion may be redeemed between standard (non-bonus) deposits.
  • Players with unusually high bonus activity may be temporarily excluded from bonus eligibility to maintain fairness.

6.6 Welcome Offer Conditions

  • A valid, verified email address is required to receive your Welcome Offer automatically.
  • Winnings from free chips or free spins must meet the stated wagering requirements before they can be withdrawn.
  • Only one Welcome Offer is permitted per Player, household, device, and IP address.
  • A $12 CAD verification deposit must be completed within 3 days when withdrawing winnings gained from a no-deposit Welcome Offer.
  • If no deposit bonus was used, maximum winnings may be capped at four times the deposit amount.

6.7 Standard Deposit Coupon Rules

  • Only one coupon code may be applied per deposit.
  • Coupons typically expire after 7 days unless otherwise stated in the promotional description.
  • To withdraw winnings earned under a coupon-based promotion, both the deposit and bonus amounts must meet all wagering requirements.
  • Excess balances beyond maximum cashout limits will be removed after the requirements are met.
  • “No Rules” bonuses waive standard wagering requirements but still require at least 1x playthrough for anti-money laundering purposes.
  • Only one withdrawal may be completed after fulfilling the requirements of a deposit bonus.

6.8 Free Spin Coupon Rules

  • Winnings from free spins are subject to the wagering requirements described in the associated promotion.
  • Maximum withdrawal limits from free spin rewards are defined by each promotional offer.
  • Any amount exceeding the maximum permitted cashout will be removed once requirements are fulfilled.

6.9 Cashback Offer Rules

  • Cashback offers apply only to “clean” deposits — those not used with a bonus — lost within the last 7 days.
  • Your balance must be below $1.00 CAD to claim cashback.
  • Cashback must be requested from Customer Support unless provided automatically as part of a VIP tier.
  • Funds won through cashback that are withdrawn and re-deposited will not qualify for additional cashback benefits.
  • Weekly cashback is credited every Monday based on your previous 7-day net losses.
  • Monthly cashback is usually processed on the final day of the month or the first day of the new month.

6.10 Fraudulent Activity and Bonus Violations

If Slotbunny Canada determines that a Player has attempted to manipulate bonuses, exploit system vulnerabilities, or bypass promotional rules, the associated Account may be restricted, suspended, or permanently closed.

The following actions constitute strictly prohibited behaviour:

  • Collusion: Coordinated betting patterns or fund-sharing between multiple Players.
  • Syndicate Play: Group tactics designed to unfairly leverage bonuses or gaming outcomes.
  • Exploiting Software Bugs: Intentionally taking advantage of platform or game malfunctions.
  • Chargebacks: Disputing legitimate deposits through banks or payment processors.
  • Automated Play: Using bots, scripts, or automated decision systems.

Slotbunny reserves the right to confiscate funds, deny withdrawals, and report suspicious activity to Canadian regulatory, financial, or legal authorities when necessary.

7. GAME RULES AND FAIR PLAY

7.1 Game Integrity

Slotbunny Canada is committed to maintaining a secure and fair gaming environment. All games are supplied by licensed providers whose technology undergoes independent third-party testing to verify compliance with industry standards. Games that require randomisation rely on certified Random Number Generator (RNG) technology to ensure unpredictability and fairness.

7.2 Final Game Outcomes

You acknowledge that all game outcomes recorded on our servers are final. Should any discrepancy arise between what appears on your device and what is recorded in our system logs, the server record will take precedence.

7.3 Game Updates and Modifications

Slotbunny reserves the right to update, modify, or discontinue any game or feature without prior notice. Adjustments to game mechanics, payout tables, or availability may occur as part of routine updates or provider changes.

7.4 Abandoned Games

Games left idle or incomplete for 30 days or longer may be closed, and any pending wagers or unclaimed winnings connected to such games may be forfeited.

8. PRIVACY AND DATA MANAGEMENT

Your privacy is extremely important to Slotbunny Canada. All personal information we collect is handled in accordance with Canadian privacy legislation, including PIPEDA, and is managed securely to protect your identity and financial details.

8.1 Personal Information Collected: During registration or account maintenance, we may request your full name, address, phone number, email, and other identifying details.

8.2 Data Usage: We do not sell or trade your personal information. It may only be shared when legally necessary, ordered by a governing authority, or required for compliance with Canadian regulatory obligations.

8.3 Confidentiality: All Account information, communication records, and transaction details are securely stored and never publicly disclosed.

8.4 Crypto Policy: As a crypto-friendly casino, Slotbunny Canada may allow deposits without immediate identity verification; however, verification may be required before certain withdrawals or if compliance triggers arise.

8.5 Additional Verification: We may request ID documents, proof of address, or payment verification if irregularities are detected or required by Canadian law.

8.6 Compliance Checks: Slotbunny may validate information through financial institutions or regulatory bodies if mandated.

9. COMPLAINTS AND DISPUTE RESOLUTION

If you have concerns or disputes regarding your experience at Slotbunny Canada, our goal is to resolve them professionally and promptly.

9.1 How to File a Complaint

  • Email Support: support@slotbunny.ca
  • Management Contact: management@slotbunny.ca
  • Live Chat: Available directly on the Website.

9.2 Complaint Requirements

Include your username, the date/time of the issue, supporting screenshots, and a detailed description to help expedite resolution.

Responses are typically provided within 48 hours, with most cases resolved within 14 business days.

Complex cases may be escalated to senior management for review.

9.3 Final Decisions

Unless otherwise mandated by Canadian law, Slotbunny Canada’s final determination regarding disputes is binding.

10. LIMITATION OF LIABILITY

10.1 Technical Issues

Slotbunny Canada is not responsible for outages, interruptions, or technical failures caused by devices, internet providers, browsers, hardware malfunctions, or maintenance events.

10.2 System Errors

If any game malfunction, software error, incorrect payout, or system glitch occurs, all associated bets and winnings may be voided. Official system logs will be used to determine final outcomes.

10.3 Indemnification

You agree to indemnify and hold Slotbunny Canada and its affiliates harmless from claims, losses, damages, fees, or liabilities arising from your use of the Services, violation of these Terms, or participation in prohibited activities.